Not Receiving Verification Code

Dear User,  

If you are unable to receive the SMS verification code, please follow the troubleshooting checklist below:  

### Troubleshooting Tips:  

1. **Incorrect Country Code**  

  First, check if the country code for your mobile number is correct. If not, correct it and request the verification code again.  

  - Do not enter the country code manually; it must be selected from the drop-down menu.  

2. **Leading Zero in Mobile Number**  

  Due to differences in SMS networks, mobile numbers in some regions start with "0" (e.g., Taiwan region: 886 (country code) - 093613XXXX).  

  - If you can’t receive the code, try removing or adding the leading "0" and request the code again.  

3. **Frequent Request Restriction**  

  Avoid requesting the verification code too frequently within a short period. Repeated failed requests may trigger a sending restriction. Please try again later.  

4. **Mobile Number Status**  

  Ensure your mobile number is in normal service. A suspended number or roaming status may affect SMS delivery.  

5. **Login with Password**  

  As a precaution, set a login password for your account. This allows you to log in with the password if SMS issues occur.  

6. **WeChat Login**  

  After registering, bind your account to WeChat. This enables you to log in via WeChat QR code if you encounter verification code issues or forget your password.  

7. **Special Characters**  

  - Do not enter special characters (e.g., (, ), -, +) when inputting your mobile number. These characters are unrecognizable.  

  - Do not prefix the number with a "+".  

  - Do not include spaces before, in the middle, or after the number.  

If you encounter any other issues, please contact our online customer service for assistance.  

Thank you for your support!